Description
Tolani E
Invita is perfectly positioned in the GCC region as a leading multi-lingual Contact Center providing an extensive range of inbound and outbound services around the clock. Our expertise is in delivering Business Process Outsourcing (BPO) services to regional clients operating across a spectrum of industries from Banking, Insurance, Retail, Telecom, Utilities to Airlines and Public Sector.
Our technically robust systems focus on;
Automated Call Distribution – ACD
Automated IVR
Skill based Routing
Video Contact Center
Chat & e-mail Support
Campaign Management
Social Media Management
Workflow Management System
Our world class Contact Center facility, is dedicated to customer contact services using state of the art technology and staffed by trained workforce committed to meeting and exceeding customer expectations. Our Contact Center is capable of rising to the challenges of today’s dynamic business environment without compromising on quality or customer care. Invita promises to provide powerful solutions which offer the capabilities and resources to allow our clients to transform their businesses into efficient and flexible organizations. Our services and solutions are tailored to suit the critical needs of an organization and provide a competitive edge allowing our clients to stay ahead of the competition. Our Training Academy provides customized solutions for the training & development needs of our clients in the domains of Customer Service, Communication Skills, Banking, Retail & Management. At the forefront of Invita’s success is a dynamic and vastly-experienced leadership made up of the Board of Directors and Management Team with extensive experience, deep domain knowledge and expertise operating in the banking, insurance, airline and retail industries. With exciting plans to expand operations throughout the GCC region and in-depth knowledge of our industry and processes, Invita is the best choice to ensure your business succeeds.
Our History
We began in 2000 as a business unit within BBK, one of Bahrain’s largest commercial banks, with the purpose of providing business process services to BBK's businesses. Invita Kuwait launched as a joint-venture by Invita Bahrain and Impulse (part of National Technology Enterprise Company group of companies that is a fully owned subsidiary of the Kuwait Investment Authority). Invita Kuwait was established in 2014 to cater for the demand of the market that requires an experienced solution provider to handle the business process outsourcing market in Kuwait. With Invita Bahrain at its back, Invita Kuwait will be able to leverage the expertise and market experience that Invita Bahrain has gained in the GCC to deliver to clients in Kuwait and the region. Now proudly standing as a regional industry leader in Business Process Outsourcing (BPO), the company boasts an impressive and diverse base of clients.
Our MISSION
To become the number one trusted business outsource partner in the region. We aim to make our partners more profitable by providing first class, results-driven consultancy and customer relationship management services based on investment in our people and technology
Our VISION
To Inspire Achievement.